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IRS under fire over wasted billions of dollars and millions in backlogs


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Lawmakers continued to raise concerns about the Internal Revenue Service at a Congressional hearing this week as the agency deals with billions in misspent dollars, hefty processing backlogs, and complaints over poor customer service.

Lawmakers lobbed questions at the tax-collecting agency during the House Ways and Means Oversight Subcommittee hearing.

“The program has an annual improper payment rate of around 25%. In the latest fiscal year, the improper payment amount totaled $19 billion,” Rep. Tom Rice, R-S.C., said at the hearing this week.

Rice said the agency has 16 million unprocessed returns. Critics have blasted the agency for months for its backlog of millions of returns. Others pointed to the poor customer service at the IRS, an agency that has struggled to keep up with call volume from Americans asking for help.

“I believe that the most significant unfairness facing American taxpayers right now is the lack of customer service at the IRS,” Rice said.


The IRS doesn't have customers, only payers...

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