Exclusive: Thousands of HealthCare.gov sign-ups didn’t make it to insurers

[WestVirginiaRebel]

Washington Post:

Enrollment records for close to 15,000 HealthCare.gov shoppers were not initially transmitted to the insurance plans they selected, according to a preliminary federal estimate to be released Saturday.

While these cases pose a challenge for the Obama administration, officials say they believe the situation is improving. Since early December, fewer than 1 percent of HealthCare.gov enrollments did not make their way to health insurance plans.

"The vast majority of the work is retroactive," Centers for Medicare and Medicaid Services (CMS) spokeswoman Julie Bataille said in an interview Friday. "We're making sure that as we do the intense data reconciliation, we identify the things that need to be resolved so consumers can confirm they're enrolled."

The preliminary estimate that fewer than 15,000 enrollments failed to reach carriers comes from a recently completed federal analysis that compared the number of shoppers who clicked "enroll" with the number of digital files HealthCare.gov fired off to health-insurance plans.

That analysis does not generate a list of specific shoppers whose enrollment files were never sent, but rather provides a ballpark estimate of the discrepancy between enrollments finished and reports generated. The federal government does not have a list of people whose sign-up forms were never sent to their insurer.

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I'm sure they just got "lost in the mail..."